How My Farms protects customer data

This Privacy Policy explains how My Farms collects, uses, stores, and protects information when customers use our website, mobile app, ordering features, delivery support, freshness tools, and account services.

Last updated: July 2026

Information we collect

We may collect customer account details such as name, email address, phone number, login credentials, delivery address, order history, cart/order details, wallet coin activity, complaint or support messages, and delivery status information. We collect this information only to operate My Farms services and provide customer support.

Camera & microphone

App permissions

The mobile app may request camera access for freshness checking and gesture-based shopping features. Microphone access may be requested for voice commands. These permissions are used only when the customer starts the related feature.

Camera images used for freshness checking may be processed to estimate freshness. Voice commands are used to perform shopping actions such as search, add to cart, checkout, or order tracking.

How we use data

Service operation

We use customer data to create accounts, verify access, process orders, arrange delivery, assign delivery staff, send order updates, manage wallet coins, handle complaints, prevent misuse, and improve service reliability.

We do not sell customer personal data. Data may be processed by trusted service providers used for hosting, database storage, email communication, image processing, and app operations.

Security

Data protection

My Farms uses HTTPS encryption for data in transit. Access to administrative tools is restricted by role and authentication. We use reasonable safeguards to protect customer data from unauthorized access or misuse.

Retention

How long data is kept

Customer-facing order history is limited to recent records. Delivery-agent operational details are limited according to company retention rules. Some order, complaint, refund, fraud-prevention, legal, and accounting records may be retained for business or compliance purposes before deletion or de-identification.

Deletion

Account deletion

Customers can request account deletion from the app or by following the instructions on our account deletion page.

Delete account page: https://myfarms.onrender.com/account-deletion.html

Contact

Questions

For privacy questions, account deletion help, or data requests, contact My Farms at maruthi2vskp@gmail.com.